Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Most items sold on spacevaporizer.com may be returned, with some exceptions (see Non-Returnable Items below), within 35 days after the date of purchase if they meet all applicable return requirements listed below.
Return Requirements for Return-Eligible Items
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
Human Hair Wigs:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for
evidence of washing, bleaching, cutting, or other alteration or damage.
Shoes, Bags & Luggage:
Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags).
Shoes must have been tried only on a soft, clean surface.
Furniture:
Items must be returned in new, unused, and undamaged condition, and in the original packaging (including all accessories, manuals, and parts included).
Electronics:
Cell phones, laptops, tablets, projectors, 3D printers, earphones, smart watches, gaming consoles (such as PlayStation and Switch consoles), and other electronics mustbe returned in new,unused, inactivated condition, in their original packaging.
If these items arrived to you damaged, or did not start upon arrival, or malfunctioned within 35 days after the date of purchase, not due to your misuse or other action, please
contact us immediatelyand return the item, postmarked within 35 days after the date of purchase, in its original packaging and with all manuals and parts included.
We will inspect and test it upon arrival at our warehouse.
If our testing determines that the product was damaged, did not start, or malfunctioned, through customer misuse, tampering or other customer action, or if the returned
product is missing parts,manuals, or the original packaging, then the return will be rejected. If you need to claim a manufacturer’s warranty, we can help you contact the manufacturer.
Note: If you have saved any personal information on an electronics item that you intend to return, first erase this information completely by following manufacturer instructions
before returning the items to us.
All Other Categories:
Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.
Non-Returnable Items:
The following items cannot be returned or exchanged:Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products and any other items for which return or exchange is noted as not being supported
on the product page.
Free gifts cannot be returned or exchanged.
Quality Check for Returns:
1)When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes
our quality check,we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return
and refuse to issue a refund or credit.
If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of
refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $6.99, and we reserve the right to adjust this fee.
2) In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
3) If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
Return Shipping Fee:
Return Shipping is free on your 1st return package for any order. You must use the return label ("Return Label") we provide (See "Return Request Process" section below for details),
then send the return package to us postmarked within 35 days after the purchase date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $6.99 shipping fee
will be deducted from your refund. Please note that additional returns must also be postmarked within 35 days after the purchase date.
Return multiple items from different orders in the same package：
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the
COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
START RETURN
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.
Return Shipping Fee:
Return Shipping is free on your 1st return package for any order. You must use the return label ("Return Label") we provide (See "Return Request Process" section below for details),
then send the return package to us postmarked within 35 days after the purchase date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $6.99 shipping fee
will be deducted from your refund. Please note that additional returns must also be postmarked within 35 days after the purchase date.
Return multiple items from different orders in the same package：
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the
COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
Refunds：
1）Refunds will be issued only after a return-eligible item, postmarked within 35 days after the purchase date, has been received at our warehouse and has passed our quality check.
2）For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package.
The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.
The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
3）The original shipping fee, if any, is non-refundable.
START RETURN
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.
